Learn your rights and obligations.
The hotelier is obliged to lisence vacant rooms to customers and provide all advertised amenities.
The deposit for the booking cannot exceed the 25% of the total accommodation cost, and on the other hand cannot be less than the charge for one night.
In the event that the customer wishes to cancel a booking, and the cancellation is made 21 days prior to the agreed arrival date, the hotelier is obliged to refund the deposit in full, while for cancellations made within 21 days, the customer must pay the hotelier the 50% of the total cost of the cancelled booking.
In the event that the hotelier is unable to provide rooms they have confirmed with customers, they are obliged to secure customers’ stay in alternative accommodation of at least the same category, in the same town, which offers the same amenities and services as those advertised by their own establishment.
The hotelier is only responsible for valuable belongings entrusted to them by the customer, and for which they have issued the relevant receipt.
Keeping pets of any kind in a hotel is forbidden, unless the hotel provides a designated area for pets. In all cases, a prior arrangement on this issue must be made between the hotelier and the tourist-consumer.